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Ordering steps
- Find a product via the categories or search; the product page shows the price incl. VAT, the seller, delivery and withdrawal information.
- Add it to your cart; you can change quantities or remove items in the cart.
- At checkout, sign in or register and choose your delivery and invoice address.
- The checkout page shows the total incl. shipping and taxes, the pre-contract information and the distance sales contract; tick the box and press “Confirm order” to accept the payment obligation.
- Payment is by bank transfer (EFT): enter your personal order reference. Once the payment is confirmed the seller ships and shares the tracking details.
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Storage of the contract
The accepted pre-contract information and distance sales contract are stored with your order, sent with the order confirmation e-mail and available as a PDF under “Account › Orders”.
Contract and transaction records are kept for the statutory periods (at least 3 years; 10 years for commercial records).
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Correcting input errors
- Change products and quantities in the cart before ordering.
- The checkout summary shows all details (address, items, total) before you confirm; use “Back” to return to earlier steps.
- Unpaid orders can be cancelled under “Account › Orders”; for address mistakes contact customer service.
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Complaints and dispute resolution
Send complaints to hello@sanusta.com or use the channels on the Contact page.
Consumers can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) within the yearly monetary limits, otherwise to the Consumer Courts. Mediation is available for commercial disputes.
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Languages
The site is available in Turkish, English and German; the contract language is Turkish.