Returns and right of withdrawal

How to withdraw

1. Use “Request return” on the order under “Account › Orders”, or fill in the withdrawal form below and send it by e-mail.
2. Send the product within 10 days of your notice with the carrier named by the seller; the seller then bears the return costs.
3. The seller refunds all payments (incl. delivery costs) within 14 days of receiving your notice. SANUSTA Market is jointly liable for the refund (art. 12).

Exceptions (art. 15)

• Services performed instantly in electronic form and intangible goods delivered instantly (software licences, digital products).
• Services started with the consumer's consent before the withdrawal period ends.
• Goods made to the consumer's specifications; unsealed hygiene products.

Business buyers

Business buyers purchasing for commercial purposes have no right of withdrawal; statutory warranty rules apply to defective goods.

Defective products

Your rights for defective goods under Law 6502 art. 11 (free repair, replacement, price reduction, rescission) remain unaffected.