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SANUSTAMarket

SANUSTA Market

Review rules

Reviews help everybody shop. The rules below apply equally to positive and negative reviews.

Turkish Regulation on Commercial Advertising and Unfair Commercial Practices, art. 28/B

Draft text — to be reviewed by legal counsel before launch.

  1. 1

    Who can write a review?

    Only customers who bought the product on SANUSTA Market and received it. A review can be written within 180 days of delivery, once per order item. Vendors cannot review their own products.

  2. 2

    Publication and moderation

    Reviews that follow the rules are published at once. Reviews caught by automatic filters (e.g. personal data, links, profanity) and photos are checked by our team, usually within 48 hours. Published reviews stay online for at least one year; vendors cannot hide or delete reviews.

  3. 3

    Sorting and rating

    By default the newest review comes first; you can also sort by rating, date or helpful votes. Sorting is never paid for. The average rating is calculated from all published reviews; for customers who bought the same product again, only their newest review counts.

  4. 4

    What is not published?

    Profanity, insults or discriminatory language; personal data such as phone numbers, e-mail, addresses, IBANs or national ID numbers; advertising, links and spam; fake reviews that do not reflect a real experience or were rewarded; unlawful health claims; unlawful content. A review being negative is never a reason not to publish it.

  5. 5

    Photos

    You can add up to 3 photos. Photos appear after approval; location and device data (EXIF) are removed automatically. Photos showing faces, addresses or personal data are not published.

  6. 6

    Vendor replies

    The vendor can reply publicly once per review and edit the reply within 7 days. Replies follow the same rules.

  7. 7

    Reporting and decisions

    Use "Report" to tell us about a review that breaks the rules. Reviews reported for personal data or unlawful content are hidden until the check is done. Authors whose review is not published or taken down are told the reason at once and can edit and resubmit it once.

  8. 8

    Your personal data

    Your review is published with a shortened name (e.g. "Ahmet Y."). You can delete your review at any time under My account → My reviews. If you delete your account, your reviews stay under the name "Silinmiş kullanıcı" (deleted user). Details are in the privacy notice.